Privacy Policy

Last updated: 8 January 2026

Effective date: 20 December 2025

Our commitment to your privacy

We take your privacy seriously and are committed to protecting your personal data. This Privacy Policy describes how we handle information collected through our website and during the provision of our services. We comply with the UK General Data Protection Regulation (UK GDPR) and applicable data protection laws.

We believe in transparency and want you to understand what information we collect, why we collect it, and how you can manage and protect your data.

Information we collect

Personal data you provide

We collect personal information that you voluntarily provide to us when you:

• Contact us through our enquiry form (name, email address, message content)
• Engage with us for services (business name, contact details, operational information)
• Subscribe to updates or communications (email address, preferences)
• Participate in surveys or provide feedback (responses, opinions)

Automatically collected data

When you visit our website, we automatically collect certain information about your device and browsing behaviour, including:

• Technical information (IP address, browser type, operating system, device identifiers)
• Usage data (pages visited, time spent on pages, navigation paths, referring website)
• Location data (approximate geographic location based on IP address)
• Cookie data (as described in our Cookie Policy)

Data from third parties

We may receive information about you from third-party sources such as analytics providers, advertising networks, and publicly available sources when this information helps us provide better services.

How we use your information

We process your personal data for the following purposes, based on the legal grounds indicated:

Service delivery and communication

Purpose: To respond to your enquiries, provide requested services, and maintain our business relationship

Legal basis: Performance of contract, legitimate interests

Website improvement and analytics

Purpose: To understand how visitors use our website, improve functionality, and enhance user experience

Legal basis: Legitimate interests, consent (for analytics cookies)

Marketing and communications

Purpose: To send you information about our services, updates, and relevant content (only with your consent)

Legal basis: Consent, legitimate interests (for existing clients)

Legal compliance and protection

Purpose: To comply with legal obligations, prevent fraud, and protect our rights and interests

Legal basis: Legal obligation, legitimate interests

Data sharing and disclosure

We do not sell your personal data. We may share your information with the following categories of recipients:

Service providers: Third-party companies that help us operate our website and deliver services (hosting, analytics, email services)
Professional advisers: Lawyers, accountants, and consultants who assist us with business operations
Legal authorities: When required by law or to protect our legal rights and interests
Business transfers: In connection with any merger, sale of assets, or business transition

Data security and retention

Security measures

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest using industry-standard protocols
• Regular security assessments and updates to our systems
• Access controls limiting data access to authorised personnel
• Secure backup procedures and disaster recovery plans

Data retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, enquiry data is retained for 2 years, client data for 7 years (for accounting purposes), and analytics data for 26 months.

Your rights under UK GDPR

You have the following rights regarding your personal data:

Right of access

You can request a copy of the personal data we hold about you and information about how we process it.

Right to rectification

You can ask us to correct inaccurate or incomplete personal data concerning you.

Right to erasure

You can request deletion of your personal data in certain circumstances, such as when it's no longer necessary for the purposes for which it was collected.

Right to restriction of processing

You can request that we limit how we use your data in certain situations.

Right to data portability

You can request to receive your personal data in a structured, commonly used format and transmit it to another controller.

Right to object

You can object to processing of your personal data based on legitimate interests or for direct marketing purposes.

Right to withdraw consent

Where we rely on consent to process your data, you can withdraw that consent at any time.

To exercise any of these rights, please contact us using the details on our contact page. We'll respond to your request within one month.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

Avoid filling out contact forms, account registrations, or any data-submitting features
Disable cookies through your browser settings (see our Cookie Policy for more details)
Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our contact page. We will process your request promptly.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any material changes by posting the new Privacy Policy on this page with a revised "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Questions or concerns?

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us through our contact page or write to us at the address listed at the top of this policy.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority, if you believe we have not handled your data appropriately.