Terms of Service

Introduction and acceptance

These Terms of Service govern your use of our website and the services we provide. By accessing our website or engaging with our services, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our website or services.

These terms apply to all visitors, users, and others who access or use our services. Please read them carefully before proceeding.

Service usage and access

1. Acceptable use policy

When using our website and services, you agree to:

• Use the services only for lawful purposes and in accordance with these terms
• Provide accurate and complete information when submitting enquiries
• Respect the intellectual property rights of Threadlogic and third parties
• Not attempt to gain unauthorised access to our systems or networks
• Not transmit any harmful code, viruses, or malicious software

2. Prohibited activities

You may not use our website or services to:

• Engage in any activity that violates applicable laws or regulations
• Impersonate any person or entity or misrepresent your affiliation
• Interfere with or disrupt the operation of our website or services
• Use automated systems to access the website without our permission
• Collect or harvest information about other users

3. Service access requirements

To access certain features of our services, you may need to provide accurate contact information and agree to specific service terms. We reserve the right to refuse service, terminate accounts, or remove content at our sole discretion.

Accounts and communications

1. Contact information accuracy

When you submit an enquiry or engage with our services, you are responsible for maintaining the accuracy of your contact information. You must promptly update us if your details change to ensure we can communicate with you effectively.

2. Communication preferences

By submitting an enquiry through our contact form, you consent to receive communications from us regarding your enquiry and related services. You may opt out of marketing communications at any time by contacting us or following the unsubscribe instructions in our emails.

3. Security responsibilities

You are responsible for maintaining the confidentiality of any login credentials or sensitive information shared with us. Please notify us immediately if you suspect any unauthorised use or security breach related to your account or communications.

Service availability and modifications

1. Website availability

Whilst we strive to ensure our website is available 24/7, we do not guarantee uninterrupted access. We may need to suspend access for maintenance, updates, or due to circumstances beyond our control. We will endeavour to provide reasonable notice where possible.

2. Service modifications

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice. This includes changes to features, functionality, content, and pricing. We are not liable for any modification, suspension, or discontinuation of services.

3. Geographic restrictions

Our services are primarily designed for users in the United Kingdom. If you access our services from outside the UK, you are responsible for compliance with local laws and regulations in your jurisdiction.

4. Third-party services

Our website may contain links to third-party websites or integrate with third-party services. We are not responsible for the availability, content, or practices of these external sites or services. Your use of third-party services is at your own risk and subject to their own terms.

Intellectual property rights

1. Ownership of content

All content on our website, including text, graphics, logos, images, and software, is the property of Threadlogic or its licensors and is protected by UK and international copyright, trademark, and other intellectual property laws.

2. Limited licence

We grant you a limited, non-exclusive, non-transferable licence to access and use our website for personal and commercial evaluation purposes. You may not reproduce, distribute, modify, or create derivative works from our content without our prior written consent.

3. User-generated content

When you submit content through our website (such as enquiry forms or feedback), you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, and display that content for the purpose of providing our services and improving our offerings.

4. Trademark usage

"Threadlogic" and related marks are our trademarks. You may not use our trademarks without our prior written permission. All other trademarks mentioned on our website are the property of their respective owners.

Professional services engagement

1. Service descriptions

The information on our website about our services is for general guidance only. Specific service terms will be agreed upon separately through a formal engagement agreement when you decide to proceed with our services.

2. No guarantee of results

Whilst we apply our expertise and best efforts to deliver quality services, we do not guarantee specific outcomes or results. The success of AI integration projects depends on various factors, including your organisation's existing systems, processes, and commitment to implementation.

3. Client responsibilities

Successful service delivery requires your cooperation, including timely provision of information, access to relevant systems and personnel, and implementation of recommendations. Failure to fulfil these responsibilities may affect service outcomes.

Termination and suspension

We may terminate or suspend your access to our website and services immediately, without prior notice or liability, for any reason, including if you breach these Terms of Service. Upon termination, your right to use the services will immediately cease.

Provisions of these terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity obligations, and limitations of liability.

Modifications to terms

We reserve the right to modify these Terms of Service at any time. We will notify users of material changes by posting the updated terms on this page with a revised "Last updated" date. Your continued use of our services after changes take effect constitutes acceptance of the modified terms.

We recommend reviewing these terms periodically to stay informed of any updates. If you do not agree with the modified terms, you should discontinue use of our services.

Company Information